Help Desk FAQs

Please read below for answers to frequently asked questions. If you need additional assistance, please click here to contact the Help Desk.

Student Support:

Email:

• How do I retrieve my username and password?
• Where do I go to log into my email?
• How do I change my RMU e-mail password?
• How do I forward my e-mail to an existing account?
• I can't log in. How can I get my password reset?
• I'm an alumni. Where do I go to log into my email?
• How do I add my RMU email to my smart phone?

MyRMU Portal:

• What is MyRMU Portal?
• When is my RMU portal account available?
• How do I retrieve my username and password?
• Where is the login page?
• I cannot get access. Where do I go for help?
• I'm an alumni. Do I get a MyRMU portal?

Login Center:

• What is the Login Center?
• When is my information available?
• I cannot get access. Where do I go for help?
• I don't have my Social Security Number in file. Where do I go?
• I'm an alumni. Where do I go to retrieve my login information?

Wireless:

• How do I access the RMU Wi-Fi?
• Where do I register my device?
• I registered, and still cannot connect. What's next?
• Where do I report Wi-Fi trouble and related questions?
• I'm an alumni. Can I get Wi-Fi access?

Library Databases:

• Where do I access the Library Databases?
• Where do I find my login information?
• I got my login information, but I still cannot connect. What's next?
• I'm an alumni. Can I get access to the Library Databases?

Changing Your E-mail Password

1. In your email account, click Settings (located at the top right side of your screen).
2. Click Accounts.
3. Click Change Password.
4. Enter your current password and your new password twice.
5. Click Change Password.
6. Your password is now changed!

**Passwords cannot be changed on Student Grade report or Credential Transcripts. If the last name is changed on a student's account at any time, the password will change based on the new last name, and all other information will stay the same.

Forwarding Your Email to Another Address

1. In your email account, click Settings (located at the top right side of your screen).
2. Click Forwarding and POP/IMAP.
3. Check Forward a copy of incoming mail to and enter the email address you want your account forwarded to.
4. Click Save Changes.
5. Your account is now forwarded!

Retrieving your login information:

1. Visit http://www.robertmorris.edu/currentstudents/.
2. Click on "Access the Login Center" Icon.
3. At the Securiy pop up select:Continue to this website (not recommended).
4. Enter your personal information and select "Retrieve Login" icon.
   
   

   	First Name	Last Name	Date of Birth	Last 4 of SSN
   Enter your:

   
    
5. The Login Center will then provide your username and password.

Faculty/Staff:

Please contact Human Resources with any questions regarding your e-mail address and/or password.